Another one here with problems, everything was fine until today, after the patch, EVE just doesnt start, after clicking "play" nothing happens :/

Everything at low/off with all middle ticks "unticked" I still have this problem. Seems to arise - at least for me - from right clicking in space.

Eerything was fine until today, after the patch, EVE just doesnt start, after clicking connect nothing happens.. black screen and I dont use launcher..

We are investigating!

There is a patch tomorrow that has a fix for flickering in UI. We have not been able to reproduce this issue but there is a chance these issues are related so check again after tomorrow's downtime. If there is no improvement we will of course keep investigating.

Many people said that going to windowed mode and bypassing the launcher helps this issue. I do not have this bug, and I always play in windowed mode. I also use client clones and those bypass the launcher.

So I fired up my main install, set full screen, logged into my Jita alt and warped about for 10 minutes. No issue. So its something else.

I'm on 10.7.5 and having the problem.

My mac is from 2009.
2.5 Intel Core 2 Duo
4gb ram
NVIDIA GeForce 9400M 256 MB

The ingame crashing problem is made worse by the fact that it is not, in fact, a crash.

Rather, the UI freezes, while the rest of the client chunks away happily. This is why you don't disappear from space.

This problem has been around for a long time but it is getting steadily worse. Before todays patch, I couldn't go more than 15 minutes without a freeze.

At one point, I had one copy of the client with the frozen UI, and another one happily bumping the the frozen toon's ship. As soon as I force-quit the first copy of the app, he ewarped off.

If the game freezes, instead of doing a hard reset, try holding Command + Alt + Escape - this is the Ctrl Alt Delete equivalent in OSX. It has worked for me every time by automatically closing out the current application (which is Eve) and if it doesn't, then it should allow you to force quit the application manually.

As for the actual freezing problem, someone mentioned in another thread to disable Eve voice chat and it apparently worked as my game has not crashed since. Worth a shot.

Also forgot to mention that holding Command + Alt + Shift + Escape for about 3 seconds will definitely terminate the current application.

Please get this fixed. My training queue is inactive for the first time in 2 years. Everyone on these forums seems to be getting the exact same issue on the same type of hardware since the same patch. Come on ccp if it is never going to get fixed tell us now so we can cancel subscription.

Frustrating on so many levels, It can't be that hard to replicate in house surely?

Any form of update from CCP would be most welcome at this time.

Seem the problem been resolved!


Clear all cache file on client.
Clear all settings.
Deleted all overview setting.

Restart client with all video setting to max.

Lower video setting to your choice

From now never freezed.

This indicates that the Nvidia driver is in a bad state, whether that is a genuine driver bug or our code is somehow corrupting something in the driver. Generally application code should not be able to this sort of exception - the driver should handle things gracefully even if the app is doing something wrong, and simply return appropriate error codes.

The only changes in low level graphics code in recent patches were to address similar issues in drivers we'd seen under Windows. Often those kinds of fixes simply involve doing things differently - sometimes the old code is perfectly valid (and runs fine on other hardware, with a different driver).

We have a couple of ideas of things we could change that might affect this issue, but the risk is that some of the issues we were trying to fix rear their ugly heads again so we need to test those changes carefully. I'd also really prefer to see a repro case inhouse that we can then use to verify that those changes indeed fix the issue. So far we've been unsuccessful with that - none of the Macs we have exhibit any of those symptoms. Admittedly we do not have one with the 9400m card, but the issue has been reported on the 320m. We do have such a Mac, and the character selection screen shows up fine there (as well as all the other Macs).

There must be more factors involved that we haven't worked out yet - this is too consistent to be random, but it's not just the graphics card. We'll keep digging until we find something. When we do, I'm pretty sure the issue will be fixed on the 9400m as well as the newer cards.

I'm having no problems logging in, and the game plays well untilGÇöthis is the pattern thatGÇÖs been emerging over the last couple of daysGÇöI go to change anything in my overview settings. The moment I click that overview settings button, the screen starts flickering and everything freezes up. Playing in windowed mode, I can just let this sit for a while and see what happens, and it usually comes out of the freeze after 10 to 15 seconds for a momentGÇöjust long enough for me to see that thereGÇÖs movement and maybe hit a Dock-commandGÇöbut with totally wiped out graphicsGÇösome textures unloaded, or changed beyond recognition (a bright pink Caldari Food Processing Plant, anyone?)GÇöbefore freezing up again for another period.

Have to admit that I, too, am playing with the sub-spec GeForce 9400M card on a 2009 MacBook. We were given plenty of warning when the system requirements were increased that the 9400M wasnGÇÖt going to cut it in the long run. So if this is hardware related, no worries: I need to upgrade at some point anyway. If itGÇÖs a software problem, though, looking forward to the fix. In the meantime, IGÇÖm only changing overview settings in windowed mode and close to a station (of whatever colour).

Grateful that I don't seem to have it as bad as others. I seem to be able to login OK. I can't play as normal though. I'm not taking any fleets out and risking other players ships, because I can't pull up the map, I can't really go into low or null sec safely.

Today I had my first "right click crash" where right clicking in space was all that was needed to generate another hard crash. I crash 3 or 4 times a day now. Takes out the whole computer. In just about every case for me it happens when a window is being called/opened. Be that a Map window, a web browser window.

I'm also grateful CCP has someone like CCP Snorlax keeping us up to date. We know your working on this. People in this thread have also all been really helpful and for the most part, kept it very positive. As a developer myself I know it makes CCP Snorlax's job much easier when he can focus on the problem and not have to deal with difficult people.

As we approach a full week of major issues that pretty much affects the entire Mac platform, (sure, it's not the largest, but still no less important than other segments) of not of not being able to play as normal, it might be worth considering reverting to the old code that was in place before the problems started? That is ultimately the common thread. Everyone's problems started after the 1.1x patch.

I know that companies set deadlines and goals that need to be met. Sometimes things get pushed out the door before they are ready to meet a deadlines. This may not have been the case here, I am not in a position to know. I just know that sometimes it happens.

While initial efforts to fix the problem are greatly appreciated, at some point there will come a time where it is better to save face and revert to the old code . Resolving the problem in the short term while development continues to fix the code and bring back the latest updates.

I don't know when the point in time is. A week, a week and a half, two weeks? The potential is there for this to become an even bigger customer service issue for CCP. I don't want to see that happen and hope that CCP has a date set, were if you can't resolve the issue, you revert the code (short term fix) and keep that segment of your customer base positive. I would not think negatively of CCP if they did this. On the contrary I think it is the right thing to do.

Having a lot of angry customers who are paying for something and not getting what they are paying for is really bad for any company for so many reasons. CCP has been very responsive and without question has shown to take this issue very seriously. I have nothing but good things to say about their whole approach to the problem. I know they are on our side and while it's only a game, it's still a product / service that we subscribe to and pay for. I'm not asking for my money back. I'm very patient. I just don't want to get to the point were patience runs out, not just for me but for this entire market segment.

So please, set a date if you have not already. A deadline. Where either a solution has been found and deployed or revert the code. Don't just rule it out and say it's not possible. ItGÇÖs not just old Macs that are affected. And while you're at it, hop on Craig's list and go buy a couple old used Macs. In the grand scheme of things, the cost of a couple of old used Macs is far less aggravating an entire segment of your user base.

In the mean time, I'll keep testing the patches and giving you what ever feedback I can and hopefully what I have written here has remained positive like some many other posts before mine.

Thank you for all you are doing to get us fully back up and running, crash free.

So this is the third thread started about this issue. Obviously you guys are just so frustrated that you haven't bothered to even see if anyone else has this problem and posted a thread about it. Pretty retarted...

Well i'm in game..... skill queue updated. Honestly i can't see what's wrong... everything looks as it should. Able to undock and fly around.... i suppose at some point it will **** up on me, but for now.... i'm actually online.

I've had the same issue, and will at the least expect some compensation... I mean, it's not as if the currency is "real". Anyway, it would make all us EvE'ers feel a whole lot better.

Personally, I'd like 20 days of instant skilling. Just pick a skill, and skill up 20 days... Sounds good to me... In Eve, how you use time is worth a whole hell of a lot more than just pure PLEX.

If I receive PLEX for this issue, I'll be forced to start some kind of protest...

An update:

After the reinstall did not work, I tried to move my EVE Online folder, within the Library > Application Support folder, to the trash and run the game. That creates a new EVE folder. Now, I log in and the game completely crashes immediately. Can't command + alt + escape anymore, I now have to completely turn my computer off every time I start EVE. So, it made the issue worse. This "fix" is what was recommended to me via support ticket.

I tried to move the folder from trash back into the Application Support folder to overwrite the new folder created when I tried this fix, but that did not work as I received the error message: The operation canGÇÖt be completed because the item GÇ£wineserver-Scotts-MacBook-Air.local-usernameGÇ¥ is in use. This was also recommended by the support ticket.

Now, I will be unable to update my skills. Before, I could not play the game, but I at least could update my skills as long as I did it in under 30 - 60 seconds.

This has been happening on all 3 of my accounts since around February 2nd. 9 x 3 = 27 days. 27 days of USD paid game time wasted.

Sorry, something went wrong in prepping the patch, it will be delayed until tomorrow. I'm hoping to get the build out on a test server today so we can at least see if the code change helps - check back later for details.

No change. Since technically I'm below spec I'm buying a new computer - if that doesn't help I guess I'll have to quit EVE (and warn other Mac users against joining).

So I broke down and setup my other Mac, which is a mac mini, to run Eve.


The Mac Mini has an Intel HD 3000 graphics card installed as opposed to the NVIDIA GeForce GT 120 on my Mac Pro. On the Mac Mini I get to the character selection screen, am able to select a character and the UI almost loads completely. While the game is loading, the word "LOADING" phases in and out on the screen but after a minute or so, the word stops phasing and the computer locks up just like on my mac pro. On the Mac Pro I get to the character selection screen and it locks up there before I can select a character.

So the games progresses further on the Mini than on the Pro but in the end they both need hard resets.

It is not only the 330m, 320m, and 9400m receiving problems but a wide variety of graphics cards and setupsGǪ

I snagged the system log files during the crash, they seem pretty similar to the other log files that have been posted:

2/12/14 11:48:35.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
2/12/14 11:48:35.000 AM kernel[0]: IOVendorGLContext::ReportGPURestart
2/12/14 11:48:36.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:36.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/12/14 11:48:37.000 AM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

After this failure I was forced to hardboot, cmd+option+shift+esc couldn't recover, as well as cmd+option+esc.

I'll search the web to see if there's any kind of update or patch for OpenGL on our graphics card. It's hitting a parse error which shouldn't be too hard to fix some data is not being handled correctly so yeah maybe there's an update we're all missing for some reason.

OK found a way in.

Have reported it to CCP maybe will help fix it properly.

So bypass the launcher by right clicking your normal eve start up ion, choose show package contents-->contents-->-->resources should be a familiar looking eve icon. Double click and you have the 'old' launch screen where you put your log in details at the bottom.

Then you will get the lovely black screen of death but now you can 'blind click' on where your character would be the familiar sounds go off in the background.

Wait....

Still a black screen BUT now alt-tab back to your desktop (which before I could not do using normal launcher)

THEN

alt-tab back to Eve and you should get your station environment, if its like mine it is horribly messed up - you can see your ship but the station is a horrible gold artefact...BUT undock, everything looks OK,,,,re-dock and everything is back to the way it used to be,

Not perfect but at least you can get in and update training plans, market orders, etc, etc.

The game is still there & messing around gets you in which proves the problems must be fixable - something to do with method calls at start up that are throwing the Nvdia cards into a loop.

Finally happy after being without Eve for a week & a half. !!

I finally managed to force quit my client for once! Got this on the console during the freeze and while force quitting. Forced my client into the flicker freeze at 14:17:34.

13/02/2014 14:17:34.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0x6 = Fifo: Parse Error
13/02/2014 14:17:34.000 kernel[0]: IOVendorGLContext::ReportGPURestart
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:35.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
13/02/2014 14:17:36.000 kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error

https://discussions.apple.com/message/15806933#15806933

Look at that, exact same issue.

We have just put a patch out on Singularity with a bug-fix, which we hope fixes the black-screen issue. We would really like to hear if you can log on and play on Singularity.

As we have been unable to reproduce the issue, we again depend upon you good folks to tell us if the problem is solved.

Here-¦s hoping it is............

This is what CCP Maxwell posted on the other thread, I hope everyone experiencing this issue tries Singularity today and tests it. Report onto the Black Screen issue thread if you recieve the Flicker Freeze issue on SiSi.

Its getting difficult to believe you guys are ever going to put this right. Please take note of the previous couple of posts. At least there seems to be some common sense prevailing there in terms of suggesting a methodology for getting to the bottom of this. Furthermore, a statement from CCP to say that you WILL reimburse players for lost ISK, ships, SP and anything else lost because of this ****-up wouldn't go amiss.

All, check your graphics settings in the energy saver preferences. Next to "graphics", you should have it set to "Higher Performance". Some (but not all) of you might have been locked out by a bug in your affecting your internal graphics card (like myself) which you didn't know you were running on and that you shouldn't be running eve on anyway. I believe some OS system default to better battery life.

Is this supposed to fix the problem that I am having (lockup/freeze that does not allow character to dock, turn on modules, chat, do anything)? Or is that being looked at as an entirely different issue?

The station in question for me was a Gallente Federation Assembly Plant.

Progress of some sort then? I've been stuck outside Dodixie Fed Navy Assembly Plant for three days now. Gonna give the star map sketch a go. But honestly, is this what it's come down to....? Please CCP, do something about this, it's gone past ridiculous now!